Summary
Assistant performance in customer support · period: All
Answered
88%
109 of 124 calls
Resolved solo
87%
95 without human handoff
Bookings
81%
88 bookings proposed
Urgent cases
16
urgent appointments triaged
Calls vs Answered
last 30 days
Total
Answered
Latest conversations
today
AR
Ana RodriguesWhitening · booked
Completed12:34
MP
Miguel PintoFirst appointment
Missed09:25
Conversation sentiment
of 109 answered
Positive
39%
Neutral
42%
Negative
19%